We are pleased to be one of the few design studios who actually offer an extensive warranty package on our work. Here are the details:
- On the original custom template code against programmatic (coding) errors;
- On the original style-sheet and adaptations to that style sheet performed by us.
- On premium plugins that offer a third-party software warranty or update support;
- e-mail based content management system support for “how to I” clarification questions.
- WordPress original code base installation provided, installed and updated by us;
- WordPress and plugin updates performed by us at no charge;
- Backup monitoring to our cloud to ensure backups are working and being stored.
- Initial original database configuration;
- One restoration / relaunch will be provided at our discretion.
This is not a “future-proof” warranty, technology will evolve in the site’s lifetime.
Repairs, restoration or modifications to the WordPress core, assets or template files due to any of the following events:
- Hosting platform changes (server settings, up-time, down-time, incompatibility, software update and file permission errors);
- Version upgrades and changes (other than stated above);
- The WordPress software itself;
- The ranking or position of any site page or the site as a whole within any search engine;
- Software and code comprising plugins or any adaptations made to those plugins;
- Database corruption or errors due to host or user misadventure, viruses and system crashes, host relocation, hijacking, malicious or criminal actions and other unforeseen errors or events.