Website Warranty

Overview

We are pleased to be one of the few design studios who actually offer an extensive warranty package on our work.  Here are the details:

Lifetime

  • On the original custom template code against programmatic (coding) errors;
  • On the original style-sheet and adaptations to that style sheet performed by us.

One year

  • On premium plugins that offer a third-party software warranty or update support;
  • e-mail based content management system support for “how to I” clarification questions.

Ninety days

  • WordPress original code base installation provided, installed and updated by us;
  • WordPress and plugin updates performed by us at no charge;
  • Backup monitoring to our cloud to ensure backups are working and being stored.

Thirty days

  • Initial original database configuration;
  • One restoration / relaunch will be provided at our discretion.

Not covered

This is not a “future-proof” warranty, technology will evolve in the site’s lifetime.

Repairs, restoration or modifications to the WordPress core, assets or template files due to any of the following events:

  • Hosting platform changes (server settings, up-time, down-time, incompatibility, software update and file permission errors);
  • Version upgrades and changes (other than stated above);
  • The WordPress software itself;
  • The ranking or position of any site page or the site as a whole within any search engine;
  • Software  and code comprising plugins or any adaptations made to those plugins;
  • Database corruption or errors due to host or user misadventure, viruses and system crashes, host relocation, hijacking, malicious or criminal actions and other unforeseen errors or events.

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